Refund Policy

At Shivra Labs, we want you to be completely satisfied with our products and services. Please read this policy carefully before making a purchase.

1. SaaS Products & Subscriptions

• Monthly subscriptions may be cancelled at any time. No refunds are issued for partial months.
• Annual subscriptions are eligible for a full refund within 7 days of purchase if you are not satisfied.
• After 7 days, annual subscriptions are non-refundable but you will retain access until the end of the billing period.

2. One-Time Purchases (Digital Products)

Due to the digital nature of our products, all one-time purchases are non-refundable once the product has been accessed or downloaded. If you experience technical issues, please contact us at hello@shivralabs.com and we will do our best to resolve the problem.

3. Web Development & Custom Services

• A 50% advance is required to begin any custom project. This advance is non-refundable once work has commenced.
• The remaining 50% is due upon project completion and delivery.
• If we fail to deliver the agreed scope of work, a partial or full refund of the advance may be considered at our discretion.

4. Eligibility for Refund

To be eligible for a refund, you must:

• Submit a refund request within the eligible time period
• Provide your order ID and reason for the refund request
• Contact us at hello@shivralabs.com with subject line "Refund Request - [Order ID]"

5. Refund Processing

Approved refunds will be processed within 5–7 business days. The refund will be credited back to your original payment method via Razorpay.

6. Contact Us

For refund requests or questions, contact us at:
Email: hello@shivralabs.com
Address: 10510, Haqiqat Nagar, Ludhiana, Punjab - 141001, India